We understand that COVID-19 (Coronavirus) is top of mind for our parents and drivers alike, and the Kango team wanted to share with you that we continue to monitor the situation closely through the CDC and Department of Public Health. We comply with state and local directives, and have analyzed and updated our health and safety procedures based on a detailed review by a panel of medical experts. Kango is still available for transportation and childcare, plus we’ve added new services to the app such as grocery delivery and tutoring, to help parents cope with the pandemic. As a team, we are prepared to navigate these unprecedented circumstances with our families’ and drivers’ health and safety in mind, and we will continue to provide updates. Please don’t hesitate to reach out to us with questions, feedback, or suggestions about new ways we can help you. Our services continue to operate in California and Arizona, along with 24/7 customer support. We thank you in advance for working with us to ensure that Kango runs as safely as possible.
- In addition to transportation, what new services does Kango offer during the pandemic?
As a licensed transportation company and childcare provider focused on helping families and children, Kango is adapting to the evolution of local conditions during this outbreak. We have added new services in response to the new needs parents are experiencing due to the ongoing physical closure of schools, and to protect against potential exposure to unsafe conditions outside the home. The new services Kango has added are now available for booking directly via the Kango mobile app! They include :
NEW! Book a Delivery :
NEW! Book a Class :
- Contactless delivery and personal shopping for groceries, prescriptions, or other essential items, to families and vulnerable populations such as seniors
- Delivery for schools needing to get laptops, textbooks or school supplies to students
Book a Sitter (virtual childcare now available as well as in-person) :
- Tutoring and homeschooling support for children pre-K thru 8th grade, as our kids continue with online distance learning. We match families with the qualified teachers, tutors and homework helpers on our platform
- Virtual activities for kids – ranging from guided art projects to storytime and sing-alongs for toddlers
- Childcare services and babysitting : to assist healthcare providers who are also parents, but also for any family who needs our services. We try to match providers with families 1-1 whenever possible
- What is Kango doing to avoid the spread of COVID-19?
Keeping both our drivers and our passengers safe is our highest priority.
To that end, we have formalized our wellness policy for families and providers, and implemented new health and safety protocols.
We are enforcing the wellness guidelines below as per guidance issued by the CDC:
Wellness Policy for Families:
If your child is sick, please keep them home: Please do not request a ride for your child, and/or please cancel your confirmed ride if your child has cold/flu symptoms, a fever, a cough, or shortness of breath. For more information about COVID-19 symptoms, you can read the CDC information here. If symptoms get worse, call your pediatrician or healthcare provider.
You will be required to certify that you are following this policy, in advance of each confirmed Kango ride.
Wellness Policy for Drivers and Care Providers:
If you are sick, please stay home: Please do not drive if you have cold/flu symptoms, a fever, a cough, or shortness of breath. For more information about COVID-19 symptoms, you can read the CDC information here. If your symptoms get worse, call your doctor. It is not a new policy at Kango that drivers should not drive passengers if they are sick, but it is even more critical now, during this outbreak.
You will be required to certify that you are following this policy, in advance of each assigned Kango ride.
Updated COVID 19 Health and Safety Protocols
We are putting in place a set of protocols and app updates that we believe are best-in-class for safe youth transportation. We developed these protocols in collaboration with a panel of physicians, pediatricians, and public health and infectious disease experts. From institutions ranging from Harvard University Medical School to the Center for Global Health Science and Security at Georgetown University, these doctors have reviewed and provided feedback on our detailed procedures. Because this situation is rapidly changing, this group of medical experts will continue to guide our policies based on scientific data and public health information.
As safety remains our top priority, we are requesting that you please follow the guidelines below for every Kango ride. These simple but important steps based on CDC and Department of Public Health guidelines will help to keep children and drivers safe. If you have any questions or concerns, please reach out to us. We’d be happy to talk through it with you.
We are providing Kango drivers with PPE supplies.
- If your child is showing any signs of illness or cold/flu symptoms, a fever, a cough, or shortness of breath, or has known exposure to COVID-19, please cancel your child’s ride as soon as possible
- Per CDC mask guidelines, children age 2 and up are required to wear a mask or face covering (a bandana or scarf is ok) from the time he or she approaches the Kango vehicle, until they exit the vehicle safely and are in the care of a responsible adult, and instructed to remove the covering if appropriate. If your child needs a medical exception to this requirement, please contact Kango support to let us know as soon as possible, and at least 24 hours in advance of their first ride
- Vehicle occupancy may be reduced, or restricted to passengers who are in the same household, or who are in the same “cohort” group at school together
- If a child requires a carseat, we ask that an authorized parent, guardian or caregiver wearing a mask please put the child into the seat and buckle them safely; and if possible, that the receiving responsible adult removes the child from the car seat upon arrival at destination
Our drivers will be doing their part as well :
- Confirming to Kango before driving that to the best of their knowledge they are in good health, do not have symptoms of illness and do not have known exposure to COVID-19
- Wearing masks and washing or cleaning their hands with sanitizer frequently
- Cleaning their vehicles before and after the ride, with concentrated focus on high-touch areas like seat belts, door handles, and interior door areas
- Setting the air ventilation/air conditioning to outside air ventilation/non-recirculation mode
- Minimizing driver - rider contact, within safety guidelines
- What about COVID-19 testing?
If we are informed that a passenger or driver has tested positive for COVID-19 illness, they will be temporarily suspended from using Kango until they have been medically cleared. We will also follow guidelines from local health authorities and the CDC to identify other persons who may have been affected.